Reference

Terms and Conditions That Apply When You Use q88

These terms apply the moment you open a q88 account and make your first deposit — whether that's funded through JazzCash, Easypaisa, or Raast — and they cover everything from account eligibility and conduct to how withdrawals are matched back to your registered payment…

Account EligibilityPayment RulesAccount ConductSuspension PolicyJurisdiction Clause
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q88 Terms and Conditions That Apply When You Use q88
HOW TO REACH US

How to Contact Us About These Terms

If you have a question about how these terms apply to your account, our support team is the right first stop. Questions about payment-linked verifications — particularly if you use JazzCash, Easypaisa, or Raast — are handled by the same team that processes account queries. Formal disputes, written requests, and closure instructions all go through the same contact routes listed here. We do not resolve terms queries through social channels; use the options below for anything that needs a documented response.

Live Chat Reach our account team through the live chat window on the q88 site — it's the fastest path when you have a question about your terms or a specific account action that needs checking.
Email Support For formal queries about these terms, a payment dispute, or a written account closure request, email our support address. We reply in writing and keep a record of the exchange.
Account Settings Some terms-related actions — like updating your registered payment method or requesting an account closure — can be initiated directly inside your account settings, without needing to contact support first.
ACCOUNT DATA HANDLED

How We Handle Your Account Data

How we handle your account data is part of these terms, not separate from them. When you link a JazzCash number or Easypaisa wallet, that payment detail is treated as identity-adjacent — it stays attached to your account for the life of the account and is used to match withdrawal requests. We use session cookies to keep your login active and to remember your last lobby position. You can request a check of your stored data by contacting support with your registered account details.

Account Security

Your login credentials and linked payment details — JazzCash wallet number, Easypaisa mobile number, or Raast-connected bank account — are stored with encryption and used only for identity verification purposes.

Data Retention

We retain transaction records and account activity logs as required by applicable law in your jurisdiction. To request deletion of non-mandatory data, contact support with your registered account details.

Cookie Use

Cookies track your active session and remember your last lobby state between visits. You can manage cookie preferences in your browser settings, though blocking essential cookies may affect how your account login functions.

Requesting Changes

To request a correction to your registered account details or formally challenge a terms-related decision, contact support in writing. We log the request and communicate our response to your account address.

Common Questions About Your Account Terms

These questions cover what comes up most when you are trying to understand how our terms apply to your account. The answers below are practical — they deal with payment-linked situations like what happens to a JazzCash or Easypaisa deposit if something goes wrong, and process questions like how to close your account or challenge a decision. If your question is not here, our support channel handles anything that needs a specific account-level answer.

These terms cover account eligibility, the conduct we expect from you, how deposits and withdrawals via JazzCash, Easypaisa, and Raast are handled, and which actions can trigger a check or account suspension.

We can update these terms at any time by posting the revised version on this page. Continuing to use your account after an update goes live is treated as your acceptance of the revised conditions.

A suspended account balance is held while the investigation runs. Once a final decision is reached, we apply the outcome — including any balance settlement — as stated in the relevant clause.

No. Each person may hold only one q88 account. Running more than one account under the same name, device, or payment wallet — JazzCash, Easypaisa, or Raast — is a breach of these terms.

Send a written closure request through our support channel. We process it, settle any verifiable balance to your registered withdrawal method, and confirm the closure to your registered contact address.

Raise a formal dispute through our support channel in writing. We examine the account activity and the applicable clause, then communicate a decision to your registered contact address within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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