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How q88 Handles Your Rights and Obligations

This page sets out the legal basis on which q88 operates accounts, processes payments via JazzCash, Easypaisa and Raast, and handles your personal data. Access and eligibility depend on local law and are available only in regions where local law permits.

Jurisdiction-dependent accessAccount data handlingJazzCash, Easypaisa, Raast payment termsUser rights and contact paths
q88 How q88 Handles Your Rights and Obligations
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how your data is stored, how a specific transaction was processed, or how to request account changes, our support team handles these directly. Reach out through the channels below and reference your registered mobile number or wallet ID for faster resolution.

Live Chat Start a chat session from the account dashboard. Mention your registered JazzCash or Easypaisa number so the team can pull your account record without delay.
Email Support Send policy-related queries to our support email. Include your account ID and a clear description of the issue. We respond to data and account queries in writing for your records.
Help Centre The Help Centre covers account verification steps, payment dispute paths and data request procedures. Search by topic or browse the policy section for written answers.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security on your account is handled at multiple levels. Login uses OTP verification sent to your registered mobile number. Payment data tied to JazzCash, Easypaisa or Raast is stored in encrypted form and never exposed in plain text. If you suspect unauthorised access, contact support immediately — we can freeze your account while the query is open.

OTP Login Verification

Every login triggers an OTP to your registered number. No session opens without it. This applies on mobile and desktop and cannot be bypassed from the account settings.

Encrypted Payment Records

Wallet references for JazzCash, Easypaisa and Raast are stored using encryption at rest. We do not hold full wallet credentials; only the minimum needed to process and verify transactions.

Data Retention Policy

Account data is retained for the period required under applicable law. If you close your account, non-transactional data is removed on request, subject to any legal hold requirement.

Right to Request Changes

You can request a correction to stored personal details by contacting support in writing. Provide your account ID and the specific field you want amended; we will confirm the update once verified.

Common Legal and Policy Questions

Below are the questions we receive most often about account rights, data handling and how our legal terms apply to Pakistan-based accounts.

Access depends on local law and is available only where local law permits. We recommend checking the rules in your specific region before opening an account.

We collect your name, mobile number, and wallet details — such as your JazzCash or Easypaisa number — to open and verify your account and to process payments through Raast or other supported rails.

Yes. Contact support in writing with your account ID and the deletion request. We process it subject to any legal retention obligation, and confirm completion once the removal is done.

Withdrawals above certain thresholds are subject to identity checks under anti-financial-crime rules. Submit the requested document through the account dashboard and the review moves forward from there.

Updated terms are published on this page with a revised date. Continuing to use your account after the date of publication counts as acceptance of the revised version.

Send a written request via our support email with your account ID and the specific data you want to access. We handle formal data requests separately from general account queries and reply in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.