Reference

How q88 Handles Your Personal Information

When you open an account with q88, you share personal details with us — and this page explains exactly what we collect, why we collect it, and how we keep it secure.

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REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about your data, want to request access to what we hold, or need a correction made to your account details, our support team handles these requests directly. Reach out through any of the channels below and we will respond as promptly as we can.

Live Chat Start a chat session from the q88 website or mobile platform to raise a data request or ask about your account privacy settings.

Email Support Send your privacy request or data correction query to our support address. Include your registered account details so we can locate your record.

Account Help Log in to your account and use the help section to submit a formal data access request or flag a privacy concern directly from your profile.

What We Collect and Why

q88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when registering — your name, contact details, and payment identifiers tied to your JazzCash, Easypaisa, or Raast wallet. This data is used to verify your account, process deposits and withdrawals, and respond to support requests. We do not sell

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your personal information to third parties. Transaction records are kept as required by the payment networks we operate through and are used solely for dispute resolution and account reconciliation. When you use our mobile platform, device identifiers and session data help us detect unusual login activity
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and keep your account secure. If you access q88 from outside a supported region, your data handling may still fall under the same policy, though availability of services depends on local law and eligible regions. We retain your data for as long as your account remains
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active and for a period thereafter as required to meet our obligations under applicable financial and data regulations. You can request a copy of the data we hold or ask for corrections by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Security

We use SSL encryption across all account and payment flows, so data moving between your device and our platform is protected in transit. Your payment details — including wallet identifiers for JazzCash, Easypaisa, and Raast — are never stored in plain text. Cookie controls are accessible from your browser settings; we use cookies to maintain your session and, where you have consented, to recall your preferences across visits. You can withdraw that consent at any time through your browser.

Data Retention

We keep your account data while your account is active and for a defined period after closure, in line with financial record-keeping requirements.

Cookie Controls

Session cookies keep you logged in. Preference cookies are optional. You can clear or block cookies from your browser settings without losing account access.

Account Security

Login activity is monitored for unusual patterns. If we detect a suspicious session, we may prompt an OTP verification step before allowing access.

Data Requests

You can ask to see the data we hold on you, request a correction, or ask about how a specific piece of information is used. Contact our support team to start that process.

Common Questions About Your Privacy

Here are the questions we hear most often about how q88 handles your data. If your question is not covered here, our support team can give you a direct answer.

We collect your name, contact details, and the payment identifiers linked to your JazzCash, Easypaisa, or Raast wallet. This is what we need to verify your account and process transactions.

We do not sell your data. We share payment references with the relevant payment networks — JazzCash, Easypaisa, Raast — only as needed to process your transactions and resolve disputes.

Contact our support team via live chat, email, or the help section in your account. Provide your registered account details and we will locate and share your data record with you.

Your data is kept while your account is active. After closure, we retain records for a period required by applicable financial and data regulations before securely deleting them.

Yes. Reach out to support with the correction you need. For payment-linked details like your JazzCash or Easypaisa account number, we may ask for a verification step before updating.

We use session cookies to keep you logged in and optional preference cookies for your account settings. You can manage or clear these from your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Appq88 App

How q88 Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies, and Security

Common Questions About Your Privacy

01 What personal information does q88 collect when I register?

02 Does q88 share my data with third parties?

03 How can I request a copy of the data q88 holds about me?

04 How long does q88 keep my account information?

05 Can I ask q88 to correct or update my personal information?

06 What cookies does q88 use and how do I control them?

Privacy Policy

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